Shipping and Returns
At present we ship within India only.
Products in stock will be delivered between 3 to 10 days of placing the order. Products that are imported will be shipped in 3 to 4 weeks. The shipping time will be mentioned against such products below the product title.
Expect the product to reach you within 10 days of order. Depending on the mode of shipment (Air or Surface) your shipment will reach you in 3 to 10 days. Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 1pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1 pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
The orders cannot be shipped to PO boxes, rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 3 to 5 working days. We ship to APO (Army Post Office) address by EMS Speed Post Only. For shipments delivered outside Karnataka State, the customer’s state may charge an OCTORI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.
Domestic customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed. Tracking: e-mail containing your package tracking information will be sent after shipment.
Please mail us at email@example.com if any question.
Cancellation of Order by User
- Cancellation of order within 6 hours without penalty, except the 2.5% Bank Charges. After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
- General Scenario : In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be canceled. Olive Planet has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Olive Planet and accept Olive Planet's decision regarding the cancellation.
- In case of Perishable Goods : In case if a customer wants to cancel the order for a perishable products, the cost of the products will have to be borne by them.
- In case of Gift Certificate : Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase.
Cancellation of Order by Olive Planet
Olive Planet reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Olive Planet for re-delivery shall be claimed from the User.
Replacement/ Return Policy by Olive Planet
In 7 days except the following :
- Products perishable in nature
- Gift Certificates
- Items that have been used or opened
- An item not returned in the condition it was received.
- Any item received by us in a damaged condition.
- Items sourced or delivered outside India.
- Jewelry [with exception if the product is not the same as ordered or any manufacturing defect].
- Electronics and Mobiles [with exception if the product is not the same as ordered or any manufacturing defect].
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :
- The item may be damaged during transit.
- There might be a manufacturing defect.
- That a wrong item is delivered to you.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above. To get a replacement, email us : firstname.lastname@example.org your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We shall not be responsible for any items sent to us for return / replacement without our confirmation. If the return is happening because of our fault then, we will pay you the return charges as per EMS Speed Post price list.
Our Return Policy
- Replacement request must be made within 7 days of purchase and must not be part of above list.
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- In case the shipment is being returned for size replacement then, the customer has to bear the cost of shipping the product to us (by Speed Post) and we will bear the cost of shipping the exchanged product back to you.
- In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
- In case of perishable items or custom-made non-perishable items, neither Olive Planet nor our enabling partners will be able to accept any returns or replacement of such items.
- Personalised products like Dog tags and Pet tags cannot be returned unless the details embossed/engraved on them are not as per your order. If we have made a mistake during personalising then, we will replace the tags free of cost.
Refund Policy by Olive Planet
- Cases of goods unavailability or service problem.
- If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final.
- If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands.
- 100% refund will be given, if product is not available or vendor is not able to ship the products.
- For courier products, If the delivery address is out-side the service area, then only 100% refund will be given.
Cases of customer demanding refunds
- If the refund is being made on account of any shortcoming of our service then we will issue 100% refund.
- In case the order has been fullfilled correctly and still the customer wants a refund if he doesn’t like the product then, refund will be issued after deducting the payment gateway charge of 2.5% plus shipping and handling charges. Shipping charges will be as per the mode used (Courier/Postal Service).
- Refunds will be made by Bank transfer only to the customers bank account.
- Refunds will be made within 15 days of receiving the request. In most cases it will be done well before this period.
Shipping Returned Merchandise
We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Olive Planet does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs. We do not offer reverse pickup service and the product has to be shipped back by the customer by the cheapest possible shipping mode. In case the product is being shipped back because of any shortcoming of our service then, we will refund the reverse shipping charges as well (as per EMS Speed Post rate list). Items Damaged in Shipping: Olive Planet is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at +91 191416 23338 or mail us at email@example.com. We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to Olive Planet, we will forward the applicable amount to you (note: original insurance cost is not refundable).