FAQ

General

Can people who are not in the defense forces buy the products listed in this website?

Yes. Anybody can buy these items. Restricted items are not listed in this website.

What are the payment options available?

Online payment options:

1. Credit card - Visa, Mastercard and American Express
2. Debit card - Visa, Mastercard, Maestro and Rupay
3. Net Banking
4. Wallets - Freecharge, MobiKwik, Ola Money, Jio Money, Oxigen and Airtel Money
5. UPI - Unified Payment Interface

You can also transfer the money to the following account by NEFT or IMPS if you are unable to pay using the above methods

Name of account holder : OLIVEPLANET PVT LTD
HDFC current account no: 50200024517709
Branch - Baglur Road, Bangalore
IFSC - HDFC0004082

Note: Please mention your name in the transfer description for us to identify the payment. Once the money has been transferred, send the transaction reference number by email to customerservice@oliveplanet.In with the order ID.

Offline Payment Methods

1. Demand Draft
2. Money Order

DD or Money Order can be sent to the following address

OLIVEPLANET PVT LTD
No 16, Sandiv Orchids,
Kattigenahalli, Jala Hobli,
Bangalore - 560064
Karnataka State

Note: Kindly mention the Order ID clearly on the Demand Draft or Money Order.

Do you offer 'Cash on Delivery' (COD)?

We do NOT offer COD at present due to high return rate of products dispatched through COD option.

You can choose one of the Online or Offline methods to pay for our products.

Do you ship to APO (Army Post Office) address or Military address?

Yes. We ship to APO address by EMS speed post or business parcel service of India post.

Do you offer FREE Shipping?

No. We charge shipping rates as per the shipment weight!

How long will it take for the items to reach me once I place the order?

Orders will reach in 3 to 10 days depending on the mode of shipment and the delivery destination.

How can I track my order?

You can track your shipment at this page

https://oliveplanet.in/track-order-status/

Enter your shipment AWB number and click on the TRACK button.

What should I do if my shipment has not reached me within the time mentioned in the website?

Please check your inbox for a mail from olive planet with details of the shipment.

Your tracking number will be mentioned in this mail.

If the problem persists then, send a mail to customerservice@oliveplanet.in.

Do not send mails to any other e-mail id as this will delay the responce from our team.

Note: we will have very little control over the shipment once we dispatch it. We request you to co-ordinate with your local courier/post office for quick delivery.

What is your return policy?

You can return an unused product within 7 days of it being delivered to you in one of the following cases :

  • If the item is damaged during transit
  • If there is a manufacturing defect
  • If a wrong item is delivered to you

In the above cases we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame.

The product has to be in it's original packing.

Purchase

Can people who are not in the defense forces buy the products listed in this website?

Yes. Anybody can buy these items. Restricted items are not listed in this website.

Payment

Is your payment gateway secured?

Making payment on Olive Planet is 100% safe. Your transaction is processed through a secure https internet connection based on secure socket layer technology.

What are the payment options available?

Online payment options:

1. Credit card - Visa, Mastercard and American Express
2. Debit card - Visa, Mastercard, Maestro and Rupay
3. Net Banking
4. Wallets - Freecharge, MobiKwik, Ola Money, Jio Money, Oxigen and Airtel Money
5. UPI - Unified Payment Interface

You can also transfer the money to the following account by NEFT or IMPS if you are unable to pay using the above methods

Name of account holder : OLIVEPLANET PVT LTD
HDFC current account no: 50200024517709
Branch - Baglur Road, Bangalore
IFSC - HDFC0004082

Note: Please mention your name in the transfer description for us to identify the payment. Once the money has been transferred, send the transaction reference number by email to customerservice@oliveplanet.In with the order ID.

Offline Payment Methods

1. Demand Draft
2. Money Order

DD or Money Order can be sent to the following address

OLIVEPLANET PVT LTD
No 16, Sandiv Orchids,
Kattigenahalli, Jala Hobli,
Bangalore - 560064
Karnataka State

Note: Kindly mention the Order ID clearly on the Demand Draft or Money Order.

Can I deposit cash in your account?

We do not encourage our customers to deposit the cash directly into our account since the bank charges a fee for direct cash deposits.

However, military personnel in remote areas prefer this method and we do accept cash deposits if the depositor is willing to pay this additional fees.

Do you offer 'Cash on Delivery' (COD)?

We do NOT offer COD at present due to high return rate of products dispatched through COD option.

You can choose one of the Online or Offline methods to pay for our products.

Which credit cards are accepted?

Visa
Mastercard
American Express

Which debit cards are accepted?

Mastercard (All Banks)
Visa (All Banks)
State Bank Maestro Cards
Other Maestro Cards
CITI Debit Cards
State Bank Mastercard Debit Card
RuPay Cards

Which are the banks through which I can pay using the Netbanking option?

Net Banking facility is available through the following banks :

Axis Bank
Andhra Bank
Bank of India
Bank of Maharashtra
Canara Bank
Catholic Syrian Bank
Central Bank of India
Citibank
Corporation Bank
Cosmos Bank
DCB Bank - Corporate Netbanking
DCB Bank
Dena Bank
Deutsche Bank
Dhanalakshmi Bank
Federal Bank
HDFC Bank
ICICI Bank
IDBI Bank
Indian Bank
Indian Overseas Bank
IndusInd Bank
Jammu & Kashmir Bank
Janatha Sahakari Bank Pune
Karnataka Bank
Karur Vysya - Corporate Netbanking
Karur Vysya - Retail Netbanking
Kotak Mahindra Bank
Lakshmi Vilas Bank - Corporate Netbanking
Lakshmi Vilas Bank - Retail Netbanking
Oriental Bank of Commerce
Punjab And Maharashtra Co-operative Bank Limited
Punjab And Sind Bank
Punjab National Bank - Corporate Banking
Punjab National Bank - Retail Banking
Saraswat Bank
Shamrao Vithal Co-operative Bank Ltd
South Indian Bank
Syndicate Bank
Tamilnad Mercantile Bank
UCO Bank
Union Bank - Corporate Netbanking
Union Bank - Retail Netbanking
United Bank Of India
Vijaya Bank
Yes Bank

Shipping

Do you ship to APO (Army Post Office) address or Military address?

Yes. We ship to APO address by EMS speed post or business parcel service of India post.

Do you offer FREE Shipping?

No. We charge shipping rates as per the shipment weight!

How long will it take for the items to reach me once I place the order?

Orders will reach in 3 to 10 days depending on the mode of shipment and the delivery destination.

How can I track my order?

You can track your shipment at this page

https://oliveplanet.in/track-order-status/

Enter your shipment AWB number and click on the TRACK button.

What should I do if my shipment has not reached me within the time mentioned in the website?

Please check your inbox for a mail from olive planet with details of the shipment.

Your tracking number will be mentioned in this mail.

If the problem persists then, send a mail to customerservice@oliveplanet.in.

Do not send mails to any other e-mail id as this will delay the responce from our team.

Note: we will have very little control over the shipment once we dispatch it. We request you to co-ordinate with your local courier/post office for quick delivery.

Exchange

Can I exchange the products?

Yes. Products can be exchanged if the item is returned to us unused within one week from the date of delivery. The customer has to bear the shipping charges for exchange.

What is the Exchange Policy for Rothco Products?

Rothco products can be exchanged. You can exchange the product if the product is damaged or if there is a 'SIZE' issue.

Refund

In how many days will the refund be processed?

Refund will be processed through same mode within 10 working days.

Returns

What is your return policy?

You can return an unused product within 7 days of it being delivered to you in one of the following cases :

  • If the item is damaged during transit
  • If there is a manufacturing defect
  • If a wrong item is delivered to you

In the above cases we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame.

The product has to be in it's original packing.

Are there any products for which returns are not accepted?

Yes. Dog Tags and any other PERSONALISED products cannot be returned because once personalised, they cannot be resold to another customer.

Does Olive Planet pick up the product I want to return from my location?

We do not have any return pickup service at present. Therefore, the shipment has to be shipped back by you.

How can I self-ship the product to Olive Planet?

Send the product back to Olive Planet by EMS Speed Post only. Other couriers will be expensive.

To which address should I return the product?

Return Address:

OLIVEPLANET PVT LTD,
# 16, 1st Cross,
‘Sandiv Orchids’,
Kattigenahalli, Jala Hobli,
Bangalore – 560064
Karnataka State

Who pays for return shipment?

If the return has been initiated because of any shortcoming from Olive Planet then, we will reimburse the money as per speed post/business parcel rates of India post. If the product is returned because of any other reason then, the customer has to bear the shipping charges.

For exchanges, you pay for shipping from your location to our warehouse and we pay for shipping the exchanged product back to you.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care at +91-7338188233.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care at +91-7338188233.

Dog Tags

What is a Dog Tag?

"Dog tags" is an informal term for the identification tags worn by military personnel, because of their resemblance to animal identification tags. The tags are primarily used for the identification of dead and wounded soldiers; they have personal info about the soldiers and convey essential basic medical information, such as blood type and history of inoculations. The tags often indicate religious preference as well. Dog tags are usually fabricated from a corrosion-resistant metal. They commonly contain two copies of the information, either in the form of a single tag that can be broken in half or two identical tags on the same chain. This duplication allows one tag to be collected from a soldier's body for notification and the second to remain with the corpse when battle conditions prevent it from being immediately recovered.

Why should I buy dog tags in India from Olive Planet?

High Quality - We source the plates, silencers and ball chains from the same supplier who supplies to the US Military

Low Price - For the high quality of dog tags that we offer our prices are lesser than what it is sold in USA or Canada

Customisation - We use the same machine used for personalisation for the US Military

Choice - Olive Planet offers the most varied choice in material and colour of dog tags, silencers and Ball chains in India.

Fast Shipping - The tags are personalised and shipped within 48 hours of receiving the order and payment confirmation

Track Record - We were the first company to introduce customised military dog tags in India and have supplied to thousands of happy customers over the years.

What type of dogtags do you offer?

We offer the following types of personalised dog tags in India :

  • Military spec matte finish dog tags
  • Military spec shiny dog tags
  • Black epoxy coated dog tags
  • Brass dog tags
  • Copper dog tags
  • Classic WWII dog tags
  • Double hole dog tags
  • Pre-Embossed logo tags such as medic alert tags and cannabis leaf dog tags

In addition to the above types we also offer the following :

  • Dog tag bottle openers

What is the material used for making the dog tags?

We stock dog tags made up of Stainless Steel, Brass, Copper etc.

What type of chains and sizes are available?

We offer 'Ball Chains' made of Stainless Steel, Brass, Copper etc.
They are available in lengths of 4.5 Inches, 24 Inches and 30 Inches.
The thickness of the ball chain is 2.4 mm.

What is a dog tag silencer?

Dog tag silencer is used to prevent the clanking noise when the two tags in a set rub against each other.
It is made up of silicone rubber and fits around the rolled edge of the dog tags.
We offer silencers in a variety of solid, multi and camouflage colours in India.
This is an expendable product and it will wear of depending on the use.